Humayoon Jafri-Portfolio

Tata Consultancy Services
(Jan 2026 - June 2026)

Led a team of 5 Incident Analysts, delivered timely resolution of business-critical incidents across the globe.
Delivered real-time communications to stakeholders, and executive management during high-severity incidents.
Generated KPIs to measure incident response effectiveness and identify trends.
Engaged in weekly Change Advisory Board meetings to identify potential high-severity incidents.

Tata Consultancy Services
Client: Bank of America
(July 2026 - Dec 2026)

Tata Consultancy Services
Client: Marriott International
(Nov 2022 - July 2025)

Led major incident handling and emergency restoration, reducing downtime and improving service availability.
Utilized technical environment knowledge to assure services and components are designed and delivered to meet their availability targets.
Facilitated bridging the gaps between delivery teams and drove rapid recovery during incidents.
Documented incident root cause and communicated to stakeholders.
Monitored and documented on incident root cause, SLA adherence, infrastructure trends and uptime metrics.

Tata Consultancy Services
Client: Marriott International
(Oct 2021 - Nov 2022)

Led root cause analysis and implemented permanent corrective actions.
Applied technical, institutional, and application knowledge to ask the right questions and suggested a possible approach and resolution to avoid issues in future.
Review Slack for chronological story, participated in PCR, PIR meetings.
Communicated and coordinated between internal teams, stakeholders, and vendors for comprehensive problem resolution.

I'm Humayoon Jafri