Hi!

I'm Humayoon Jafri

Information Technology generalist

LinkedIn

About Me


Skills: Data Manipulation, AWS, Docker, Kubernetes, Terraform, Ansible, Bash scripting, Python, SQL, Snowflake, Power BI, Git/Github, Windows, Linux.

Experience

Professional Development

Tata Consultancy Services
Colorado Springs (Remote)
(Jan 2026 - June 2026)

  • Completed hands-on training in AWS cloud services including EC2, S3, IAM, VPC, EBS, and CloudWatch.
  • Built and managed Docker images and containers for application deployment and testing.
  • Automated server provisioning and application configuration using Ansible playbooks, roles, and inventories.
  • Developed Bash scripts to automate routine administrative tasks.
  • Practiced Git version control, branching strategies, and repository management.
  • Participated in internal technical knowledge-sharing sessions and peer learning.

Axiom Support Member

Bank of America (via Tata Consultancy Services)
Plano, Texas
(July 2025 - Dec 2025)

  • Build, update, and troubleshoot Axiom CV components including:
    • Data Sourcing
    • Data Models
    • Transformation logic
    • Report templates
    • Workflows and validations

Manager – Incident & Problem Management Team

Marriott International (via Tata Consultancy Services)
Colorado Springs (Remote)
(Nov 2022 - July 2025)

  • Lead and manage the resolution of major incidents and problems within the Global Technology organization, focusing on Data and Marriott applications.
  • Drive the end-to-end problem investigation process, ensuring timely identification, root cause analysis, and implementation of effective workarounds or permanent resolutions.
  • Apply ITIL best practices in problem management, leveraging experience in ServiceNow, JIRA, and Confluence.
  • Conduct and lead RCA sessions, facilitating cross-functional collaboration to implement long-term corrective actions and prevent recurrence.
  • Analyze incident trends and patterns to proactively mitigate future risks and improve system stability.
  • Communicate effectively across IT teams, stakeholders, and vendors to ensure comprehensive issue resolution and alignment.
  • Provide strategic insight and direction during major incidents by actively participating in MTOC bridges, triage calls, Slack threads, Post Change reviews and Post incident reviews.
  • Led the implementation of impactful technical solutions and continuous improvements across application and infrastructure layers.
  • Develop and maintain Knowledge Base (KB) articles and deliver knowledge transfer (KT) sessions to new team members.
  • Prepare and publish monthly and quarterly status reports for senior management.
  • Partner with architecture and development teams to recommend technical design improvements for long-standing issues, reducing incident recurrence by over 30%.
  • Facilitated continuous improvement workshops with application teams to streamline incident response workflows and reduce MTTR (Mean Time to Recovery).
  • Worked with AliCloud infrastructure teams to enhance redundancy and failover capabilities using Global Traffic Manager (GTM), API Gateway, and load balancing strategies.
  • Initiated SOP updates and automation efforts for high-impact services, including automated log analysis through Splunk and Dynatrace integrations.
  • Acted as SME for major cross-functional incident bridges involving platform degradation or customer-impacting outages, ensuring high visibility and structured resolution.

Production Support Analyst - Digital and Reservation Team

Marriott International (via Tata Consultancy Services)
(Oct 2021 - Nov 2022)

  • Managed live production issues including high-priority tickets, incidents, and email-based escalations, ensuring timely and effective resolution.
  • Utilized ServiceNow for incident tracking, prioritization (P1, P2, etc.), and resolution; conducted root cause analysis and implemented appropriate fixes.
  • Leveraged Splunk for log analysis, building custom dashboards and reports; applied advanced search techniques including multi-field queries, pivoting, and time-range filtering.
  • Used Dynatrace for application performance monitoring and deep-dive exception analysis.
  • Collaborated with business stakeholders and third-party vendors for requirement gathering, change management, and issue resolution.
  • Used JIRA for escalation handling, project tracking, and sprint management.
  • Mentored new team members, onboarding them with existing workflows and processes.
  • Developed ad hoc monitoring tools and scripts to support recurring issue triage and automate diagnostic checks.
  • Participated in deployment validation and smoke testing, ensuring post-deployment stability for key features and hotfixes.
  • Engaged in daily stand-ups and sprint retrospectives, contributing to continuous process improvement in agile delivery.
  • Created process documentation and SOPs to enhance knowledge transfer.
  • Assisted in capacity and performance planning by analyzing system usage trends and application bottlenecks.

Education

Master of Science in Data Science

Eastern University
(2023 - 2024)

Bachelor of Science in Business Information Systems

University of Colorado
(2018 - 2020)


Download Resume

Projects


Handling Missing Values

LINK

Implemented data imputation techniques to handle missing values, ensuring data integrity for accurate machine learning predictions and business insights.

Acronym Generator

LINK

Developed a Python program to automate the generation of acronyms from textual data.

Data Standardization

LINK

Applied data standardization techniques in machine learning to normalize feature values, ensuring consistent and improved model performance.

For more projects, please visit my Github profile.

Achievements

Contact Me

Address
Colorado Springs, Colorado, US

Email
jafri90139@gmail.com

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